FAQs

Shipping & Delivery

How long will my order take to arrive?

We ship orders within 3-4 business days (often sooner). You'll receive an email when your order is on the way.

Do you ship internationally?

For now, we only ship within Australia, as our booklets are tailored to help families navigate the NDIS.

Product Info

What are the booklets made of?

High-quality paper and durable binding, designed to be easy to read and portable.

Where are your booklets printed?

Our booklets are proudly printed right here in Australia, so you get high-quality products while supporting local businesses and communities.

Are the booklets suitable for all ages?

The booklets are designed for adult caregivers/participants or older children to complete, but are easy to read for anyone supporting someone on the NDIS.

Do you offer digital versions?

Currently, we only offer physical booklets, but have plans to develop digital versions in the future.

Ordering & Payment

Can I buy multiple booklets at once?

Absolutely! Just add each booklet to your cart.

What payment methods do you accept?

We accept of major credit cards and PayPal.

Can I cancel or change my order?

If you need to make any changes to your order, just let us know within an hour. We're happy to help make your order work for you.

Returns & Exchanges

What is your returns policy?

We accept returns within 14 days of delivery if the product is in its original condition.

Can I exchange a booklet for a different one?

Yes, contact us within 14 days of delivery to arrange an exchange.

Support & Contact 

How can I contact customer service?

You can reach us via the "contact" page or email us at info@clearandcalmco.com.au.

Can I provide feedback or reviews?

We'd love your feedback or a review! It helps us improve and continue creating products for parents and caregivers.

Thank you for supporting our work. We hope our products make your caring journey a little clearer and calmer.